Bosch Gas Tankless Water Heater Warranty Bosch 2400ES, 2700ES, 1600P, 1600H and 1000P Water Heaters
Bosch Limited Warranty
General
Bosch AquaStar water heaters are warranted by the manufacturer (BOSCH) through
Bosch Thermotechnology. Bosch Thermotechnology will furnish a replacement heat
exchanger and will furnish a replacement of any other part which fails in normal
use and service within the applicable periods specified below, in accordance with
the terms of this warranty. The Bosch Water Heating replacement will be warranted
for the unexpired portion of the original warranty. This warranty will be valid
only for water heaters in possession of the original purchaser as recorded on
the warranty card.
The Heat Exchanger
If the heat exchanger fails within twelve (12) years after the original installation
and operation, Bosch Water Heating will furnish a replacement heat exchanger.
However, if the water heater is installed in other than a single family dwelling,
or is used as a circulating heater in any application, this heat exchanger warranty
is limited to two (2) years from date of original installation and operation.
All Other Parts
If any other part fails within five (5) years after original installation and
operation, Bosch Water Heating will furnish a replacement part free of charge.
Shipping Costs
In addition to supplying the replacement part(s), Bosch Water Heating will provide
ground service delivery for these parts.Expedited or upgraded shipping will be
charged to the customer.
Labor Costs
This warranty does not cover any labor costs associated with service, removal or
re-installation of part(s). All such costs must be borne by the Purchaser.
Exceptions
This warranty will not apply:
to defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instructions provided;
to damage or abuse, accident, neglect or freezing and other acts of nature;
to damage resulting from operation with either the thermocouple or overheat sensor removed;
to failure of the heat exchanger resulting from the operation of the water heater in a corrosive atmosphere or at water temperatures exceeding the maximum rating, or if the water heater is not supplied with potable water.
to defects or damage cause by any attachment or modification, including any energy-saving device.
Note: The water heater must be free of damaging scale deposits and not subject to
gas pressures greater than those shown on the rating plate, which must not be
altered, defaced or removed.
It has come to our attention that products from Bosch Water Heating are being sold
through on-line auctions and other unauthorized distribution channels. We believe
that in some cases there are legitimate consumers trying to sell product that they
have purchased through legitimate distribution channels. However, we are finding
that some of the merchandise has actually been stolen from our customers. Please
be advised that our product warranty is void with respect to stolen goods.
Further, we reserve the right to require a legitimate sales receipt showing
that the product was purchased from one of our customers in order to provide
warranty coverage.
How to Make a Claim
The Owner should contact the dealer who sold the water heater covered by this warranty or
Owner should submit the warranty claim directly to Bosch Water Heating at the address listed below, and they will arrange for the handling of the claim
Whenever any inquiry or service request is made, be sure to include the water heater model number, the date of manufacture, date of installation, Dealer's name and the watts and voltage
When returning the water heater or component part(s), they must be individually tagged and identified with the Returned Goods Authorization # issued by Bosch Water Heating and shipped prepaid to Bosch Water Heating at the address below
Miscellaneous
No one is authorized to make any other warranties on behalf of Bosch Water
Heating. It is expressly understood that the replacement warranty of Bosch
Water Heating shall be in lieu of any and all other warranties, express or
implied, including warranties of merchantability or fitness for a particular
use or purpose, and further that Bosch Water Heating shall not be liable
for any loss or damage directly or indirectly arising from the use of the
hot water heater, or for any consequential damages arising from such use
(including damages from water leakage). Bosch Water Heating's sole
liability with respect to any defect shall be for the replacement
of defective part(s). Some states do not allow such limitations and
exclusions, so the above may not apply to you. This warranty gives
specific legal rights. You may also have other rights which vary from
state to state. In the event that warranty service is required, reasonable
proof of the effective date of installation and operation must be provided;
otherwise it may not be possible to honor warranty.
Attention New Bosch Gas Tankless Water Heater Owners
